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About Us 2017-11-10T19:50:35+00:00

ABOUT US

Our expertise is our experience.

Terry Crosby created travelandtrek.com in 2005 after 33 years in the Army. There, he was fortunate enough to be able to build a career around his love for adventure and the outdoors. This passion for adventure travel, combined with his vast experience and knowledge now ensures that your adventure is the most amazing travel experience possible. It wasn’t long before the request to facilitate a charity challenge came along and we subsequently forged relations with many National and local charities, small and large. We are able to provide what some larger companies are simply unable to (or unwilling to) – that personal and flexible service with guaranteed departures for as few as 2 people.

Our expertise comes from our experience and every adventure we offer, we have personally undertaken and developed. We continue to monitor and adjust regularly. We believe our attention to detail creates the best possible journey for our clients, many of whom return to travel with us again. Terry remains the driving force behind the company and he will more than likely be the person you speak to when you contact us. We intend to keep the company small, manageable and on that same personal level offering great flexibility. It’s what makes us different.

trek4life, groups love the adventure

But not everything we do is small! Over time, the charity destinations and products we offer have significantly grown and so has our place in the charity challenge market. We know that many smaller charities are hesitant about offering charity challenges, fearful of committing costs and time, especially put off by the commitment of high minimum numbers.

So we created the ‘trek4life’ series of events to host challenges for charities fundraising for similar causes and without any cost or risk to the charities taking part. Now even the smallest charity can benefit from this form of fundraising, whether they have one person or twenty people wanting to take part.

And for those taking part? Unlike a normal open challenge, you will know that your challenge has a united goal and that you will be travelling with like minded people. And you will still have our low number guarantee so that you can fundraise safe in the knowledge that your trip will not be cancelled at the last minute due to low numbers.

OUR PEOPLE

Our guides, operational managers, ground crew and support staff in each of the countries we operate in are the kingpins to our success. We know each one personally, relationships built up over many years, so that they too maintain the high level of service and safety we expect. We support continued training and development to make sure our Guides maintain their qualifications as well as first aid. Their language skills are superb with many speaking not only fluent English but many other European languages too.

Supporting their families and the local community is vitally important to us. It is the prime reason our local guides are the focal point on our trips unless we feel that your safety requires a UK leader. Terry personally led many trips in the early years and soon realised that his presence was not only unnecessary but also detrimental in most countries. When a UK leader is present, local guides step back out of respect. Clients then not only miss out on their vast local knowledge but also their experience of adapting to situations and the dynamics of the group. Local Guides are superb; it is after all their home patch.

Our overseas team(s) are as much a part of our company as we are. It shows through their enthusiasm, their loyalty and their care on each and every one of our trips.

OUR PHOTOGRAPHERS

Where would we be without these guys!

They are our friends, they travel with us from time to time, they love their jobs and above all …
they are professionals.

Jamie Maxwell

Professional freelance and commercial photographer with extensive experience in the adventure travel, food and commercial environments. Jamie is one of those photographers that just has that ‘eye’!

Clint Singh

Professional commercial and editorial photographer. Combines his passion for teaching photography with exploring and adventure; loves extreme environments, especially the arctic.

Pricing Guarantee

The price you see and sign up to is what you pay – there are no hidden extra’s unless you specifically ask for additional services.

Each trip has a clear list of what is and isn’t included in the price. If in doubt, just ask us.

Trip Guarantee

Important – please read.

With any charity challenge with any company you should ensure that you are clear about the departure status of your chosen challenge before you sign up.

Why? – Because if the challenge has not reached its minimum number (and never does), it will probably be cancelled. The money you have been allowed to fundraise will go to the charity and you will likely be offered another trip on another set of future dates. How disappointing.

This is our Guarantee:

  • We will not issue you with confirmation until that min number has been met. As most of our trips will run with groups sizes as low as 2 people, that is likely to be pretty quick! No false hopes or promises. It is important for us to remove as much risk for you as possible from the moment you book and one such risk is being forced to cancel or change your planned holiday because minimum numbers were not met.
  • If you receive a confirmation letter from us – it’s guaranteed to depart. That’s it, confirmed, no cancellations, you’re on your way.
  • If you see our trip is ‘guaranteed‘ on the website, it means it will depart – simple.

You are financially protected against our insolvency.

Flight Inclusive Trips
Our ATOL Licence number is 10755. Check our ATOL Licence on the Civil Aviation Authority (CAA)’s website.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. That agree that in return for such a payment of benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Click here for Consumer Information on your ATOL protection.

Land Only Trips (if applicable)
Our Land Only trips are protected through International Passenger Protection (IPP). Click here for more information on what IPP does.

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. This insurance is only valid for passengers who book and pay directly with/to Travel and Trek Limited.  If you have booked and/ or paid direct to a Travel Agent for a holiday with Travel and Trek Limited please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.  For further information please go to www.ipplondon.co.uk

This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers & Lloyds Syndicates.

Claim procedures: download claim form from www.ipplondon.co.uk, any occurrence which may give rise to a claim should be advised within 14 days to: International Passenger Protection Limited, Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR, United Kingdom. Telephone: +44 (0) 208 7763752. Fax: +44 (0) 208 7763751. In order to deal promptly with any claims hereunder it is essential that you retain all bills, receipts and other documents relating to your travel arrangements. Claims forms must be submitted to IPP within six months of date of insolvency they cannot consider or pay claims received after this date.

Credit Card Protection

Under Section 75 of the Consumer Credit Act, if you pay for services (even part pay) using your credit card, the credit card company is jointly liable if things go wrong. For more information, go to the following website pages:

Which? Magazine – Section 75 of the Consumer Act
Money Saving Expert (Martin Lewis) – Section 75, Free protection

This privacy policy is for this website (charitytravelandtrek.com) and served by Temerity Media and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material.

Your Information
Your information refers to information such as your name, contact details, travel preferences, medical details and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking relating to the same. Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we get the opportunity to keep it current, accurate and complete. For the purpose of providing you with our services, including your flight or holiday etc., we may disclose your information to our service providers (who could be located outside the UK/EEA) and this includes the charity you are supporting (if applicable).

In order for you to travel overseas, it may be mandatory (as requested government authorities at the point(s) of departure and/or destination) to disclose your information for immigration, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Even if not mandatory, we may exercise our discretion to assist where appropriate. We may collect and use your information for the purposes including but not limited to administration, providing services (and contacting you where necessary), customer care, risk assessment, security and crime prevention/detection, research and analysis, marketing, dispute resolution and debt collection.

Some of your information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information (which may contain sensitive personal data) to us in circumstances where we need to act in the interest of everyone in the group you are traveling with. For example, if your illness during your trip is infectious we may need to make special arrangements for you and also ensure that you do not return with the group immediately.

We will never pass your details onto a 3rd party for marketing purposes.

If you do not agree to our use of your information as above, we cannot do business with you or accept your booking.

Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links
Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages.

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Business address: Travel and Trek Limited, 10 Hampden Way, Greylees, SLEAFORD NG34 8FS, United Kingdom.